General enquiry
Ask a question and get a straight answer.
Not every question needs a full review. If you are trying to understand how something works before you commit to anything, ask it here.
Good to know
About general enquiries
What kinds of questions can I ask here?
Anything general about buying a home in Ontario — down payment sources, how self-employment income is treated, what closing costs to expect, whether a rental suite counts, what to do about a credit issue, or how the process works. If your question is specifically about what you personally qualify for, the detailed qualification review will get you a far more useful answer.
Will I get a personalized qualification answer from this form?
No, and it would be irresponsible to give one. Without your documentation, any figure would be a guess. This form is for general questions. The detailed qualification review is where a licensed mortgage professional reviews your actual scenario and responds within one to two business days.
Can I attach documents here?
Please do not. This form does not accept attachments, and you should not include your Social Insurance Number, account numbers or banking details in the message. Document review happens through the secure qualification-review process.
How quickly will someone respond?
You will receive a reply using the contact details you provide. If your question is time-sensitive — an offer deadline, a condition date — call directly rather than waiting on a form.